Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the SouthCore website located at https://southcore.au/ (“Website”), including all associated content, downloadable resources, interactive assessments, and consultation booking features.

1. Acceptance of Terms

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must immediately cease using this Website.

2. Informational Resources vs. Managed Services Agreements

The materials, checklists, calculators, insights, and diagnostic assessments provided on this Website are for general informational and educational purposes only.

Nothing on this Website constitutes formal legal, regulatory, cyber security audit, or binding technical advice. Accessing this Website or submitting a consultation request does not, of itself, create a binding client-provider service relationship.

All commercial Managed IT, Cyber Security, Cloud, and Professional Services engagements provided by SouthCore are subject to a separate, formal Master Services Agreement (MSA) and agreed Statement of Work (SOW) executed between SouthCore and the client entity.

3. Australian Consumer Law (ACL)

Nothing in these Terms excludes, restricts, or modifies any consumer rights, statutory guarantees, remedies, or liabilities that cannot be lawfully excluded under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the “Australian Consumer Law”) or equivalent state fair trading legislation.

To the maximum extent permitted by law, where SouthCore’s liability cannot be excluded, liability for breach of a non-excludable condition or warranty is limited, at SouthCore’s option, to resupplying the relevant information or services, or paying the reasonable cost of having the information or services resupplied.

4. Intellectual Property Rights

All intellectual property rights in this Website, including text, graphics, logos, icons, interface designs, interactive calculator scripts, and downloadable resources, are owned by or licensed to SouthCore.

You may view, download, and print materials from this Website solely for your organisation’s internal evaluation and non-commercial informational use. You must not reproduce, adapt, distribute, republish, or commercialise any content from this Website without prior written permission from SouthCore.

5. Interactive Tools and Assessments Disclaimer

Interactive tools provided on this Website (such as the Essential Eight Readiness Assessment and the Managed IT Cost Calculator) provide indicative, non-binding estimates based solely on the data inputs you provide.

Indicative scores and budget estimates do not constitute a certified Essential Eight compliance audit, an official ACSC assessment, or a formal binding quotation. Formal pricing and compliance validation require a comprehensive technical discovery engagement.

6. Acceptable Use

You agree to use this Website only for lawful business purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Website by, any third party. You must not:

• Transmit any malicious code, viruses, worms, or disruptive scripts to or through the Website.
• Attempt to gain unauthorised access to our server systems, databases, or client portals.
• Use automated scrapers, bots, or extraction tools without explicit written authorization.
• Provide fraudulent, misleading, or impersonated contact information through our consultation forms.

7. Limitation of Liability

Subject to Section 3 (Australian Consumer Law), to the fullest extent permitted by law, SouthCore and its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or economic loss or damage (including loss of profits, business interruption, data loss, or reputational harm) arising out of or in connection with your access to, reliance upon, or inability to use this Website or its contents.

8. Third-Party Links

This Website may contain links to external third-party websites (such as the ACSC, OAIC, or technology vendors). These links are provided for convenience only. SouthCore does not endorse, sponsor, or approve the content, policies, or practices of any linked third-party websites.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia sitting in Melbourne to resolve any dispute arising under or in connection with these Terms.

10. Contact Information

If you have any questions or require clarification regarding these Terms of Service, please contact our legal and governance team: